Implementing Collaborative Leadership for Gupta Retailers

Mohan Gupta Retailers’ Shift to Collaborative Leadership

Background:
Gupta Retailers, a family-run retail chain in Delhi, has been in operation for over 30 years. As the third generation of the Gupta family prepared to take over, there were concerns about maintaining control and ensuring the company’s legacy continued. Each family member had different ideas about how the business should be run, and there was a lack of clarity around decision-making processes.

Challenge:
The main challenge was that the third generation had differing opinions on how to run the business. They feared that their voices would not be heard, leading to internal tensions. Furthermore, there was no clear structure for decision-making, which created confusion and delays in implementing changes.

Solution:
FBTM worked with the Gupta family to implement a collaborative leadership approach. We helped create a family constitution that clearly defined each member’s role, responsibilities, and contributions. Additionally, we facilitated the development of a shared vision for the future, ensuring that all family members were aligned on the company’s direction. FBTM also introduced conflict resolution mechanisms and decision-making frameworks to ensure smooth operations.

Results:
The Gupta family successfully navigated the transition, with each member understanding their role and contributing to the company’s growth. Over the next two years, Gupta Retailers expanded to three new cities and saw a 20% increase in annual revenue. The family’s collaborative approach allowed them to maintain control over the business while embracing new ideas, ensuring continued success.